FAQ
Everything you’d ask
in the discovery call —
answered first.
Pricing, onboarding, software, compliance — the questions every dentist brings to a billing conversation. If yours isn’t here, the discovery call covers it.
Pricing & Billing
Flat-rate, predictable, and built so your cost does not scale with your collections.
Talk to a FounderQuestions
Flat-rate monthly pricing based on your practice’s production. No percentage-of-collections games — your cost stays predictable as your practice grows.
Percentage models punish growth and reward sluggish billers. A flat rate keeps incentives aligned: we do the work cleanly the first time, and your cost does not climb just because your practice has a strong month.
We send a clear, flat-rate quote after the discovery call. No surprise add-ons, no percentage tiers, no fine print designed to trap you. The exact terms are spelled out before you sign.
How We Work
A clinically-trained team that supports your front office instead of replacing it.
Talk to a FounderQuestions
No — we support them. Your front office handles patient interactions; we handle insurance claims, follow-up, and aging.
No. We log into your existing practice management software. You keep full real-time visibility through the system you already use.
Typically the next business morning, after a same-day clinical review. There’s a 24-hour window for any office corrections before submission.
Denials are worked, not deferred. Our billers draft custom appeal letters with clinical documentation and file them inside 48 hours of the denial landing in the ledger.
Clinically-trained billers — not generalists reading from a denial script. They know why a claim was denied before the EOB even arrives, which is why our appeal turnaround is measured in hours instead of weeks.
Software & Onboarding
No new platform to learn. We log into your PMS and get to work.
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Dentrix, Open Dental, Eaglesoft, WINOMS, TDO, DSN, Denticon, Curve, and others. We log directly into yours — no workflow disruption.
No. We adapt to how your office already runs. Your front desk keeps owning patient interactions and intake; we plug into the billing side of your existing PMS without forcing a new tool on the team.
Onboarding is structured: discovery call, workflow review, secure credential handoff, and a clean go-live. We move at the pace your practice can absorb — most offices are running with us in a matter of days, not months.
Compliance & Security
HIPAA-compliant handling of every login, document, and patient record.
Talk to a FounderQuestions
Yes. Onboarding runs through a secure HIPAA-compliant process, and every credential, document, and patient record we touch is handled accordingly.
Steadfast Billing Solutions was founded in Austin, Texas. Our billers are US-based and clinically trained — your patient data is not being routed offshore.
Access is granted through your existing PMS user controls, scoped to billing functions, and revocable at any time. Nothing about the arrangement removes your visibility or your ownership of the data.
Questions
Book a discovery call. We review your current workflow, send a flat-rate quote, and onboard through a secure HIPAA-compliant process.
A working conversation, not a pitch. We walk through your current billing workflow, where claims are aging, which carriers give you the most friction, and what a clean handoff would look like — then we send a flat-rate quote based on what we saw.
Yes. Our auditing service is available as a one-time engagement — a second set of eyes on the ledger to find unallocated credits, missed appeals, and mis-applied write-offs. Some offices start there before moving the full book over.
Discovery Call
Find your leak.
Take it back.
30 minutes. We review your aging report, identify three places you’re losing money, and quote a flat-rate fix. No pitch deck, no hard sell.